The Guinness Partnership Limited (202453050)
The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Barnsley Metropolitan Borough Council (202343326)
The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.
Clarion Housing Association Limited (202333013)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.
London & Quadrant Housing Trust (202332554)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.
London & Quadrant Housing Trust (202417670)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.
London & Quadrant Housing Trust (202424059)
The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint.
Peabody Trust (202447629)
REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
South Tyneside Council (202314195)
The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of the associated complaint.
Southern Housing (202415515)
The complaint is about the landlord’s handling of repairs at the property. We have also looked at the landlord’s handling of the complaint.
Aster Group Limited (202419335)
The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.