City of London Corporation (202431587)
The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202429476)
The complaint is about the landlord’s handling of repairs to a communal front door.
Kingston upon Hull City Council (202422677)
The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.
London Borough of Islington (202407787)
The complaint is about the landlord's handling of the resident’s:
London Borough of Wandsworth (202417200)
This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy.
Moat Homes Limited (202421788)
The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery of repairs.
Paragon Asra Housing Limited (202447334)
The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202423085)
The complaint is about the landlord’s handling of: A leak and subsequent damp and mould. Repairs to the boiler. The resident’s concerns about incorrect information on his rent account. The complaint.
Sheffield City Council (202341095)
The complaint is about: The local council’s consideration of the resident’s housing application and the associated banding. The conduct of the local council’s staff in respect of housing allocation. The landlord’s response to the resident’s reports of noise. The landlord’s complaint handling.
Stonewater Limited (202340091)
The complaint is about the landlord’s handling of the resident’s reports of a guttering repair and external wall damage.