Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Decision Case ID 202311966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lives in a 3-bedroom, semi-detached house. The resident has mobility issues […]
Decision Case ID 202344966 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident has lived in a ground floor flat in the […]
Decision Case ID 202514101 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The property is a ground floor flat in a house conversion. In […]
Decision Case ID 202441046 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and her 2 children (aged 12 and 18) lived in a […]
Decision Case ID 202329336 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident pays a variable service charge for services which are […]
Decision Case ID 202515263 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident completed a mutual exchange to the property in July 2024. […]
Decision Case ID 202514381 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident is unhappy her home is damp and cold. She says the […]
Decision Case ID 202339206 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 December 2025 Background The resident moved to the property, a maisonette which […]
Decision Case ID 202513912 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lived in a 2-bedroom flat with her partner and […]
Decision Case ID 202401087 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and his daughter lived in a first-floor property and […]