We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202541778 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident reported multiple repair issues to her landlord, including doors, mould, […]
Decision Case ID 202406057 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident commenced his tenancy on 4 September 2023 and […]
Decision Case ID 202406349 Decision type Investigation Landlord Lincolnshire Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background Following reports of a leak and damaged plaster that were […]
Decision Case ID 202337541 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident reported that his wet room was not […]
Decision Case ID 202410185 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 May 2026 Background The resident lives in a ground floor […]
Decision Case ID 202535597 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 27 May 2026 Background The resident reported to the landlord sink blockages in […]
Decision Case ID 202445243 Decision type Investigation Landlord Milton Keynes City Council Landlord type Local Authority Occupancy SecureTenancy Date 27 May 2026 Background The resident reported antisocial behaviour (ASB) from neighbours to her landlord in […]
Decision Case ID 202329304 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 May 2026 Background The resident told us that she had experienced […]
Decision Case ID 202500630 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident reported a leak to the landlord. The resident then made […]
Decision Case ID 202418031 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 May 2026 Background The landlord sent the resident a section 20B service charge notice on 28 […]