Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Southwark Council (202343514)

The complaint is about the landlord’s handling of a water leak.

London & Quadrant Housing Trust (202344799)

The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.

Metropolitan Thames Valley Housing (MTV) (202406744)

The landlord’s handling of the resident’s reports of a roof leak causing water damage. We have also considered the landlord’s complaint handling.

Sanctuary Housing Association (202338359)

The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. The standard of grounds maintenance, cleaning, and concerns about the bins. The handling of the associated complaint.

Sanctuary Housing Association (202411119)

The complaint is about the landlord’s: Response to the resident’s reports of neighbour nuisance. Handling of the associated complaint.

Southern Housing (202315785)

The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from the flat above. The associated complaint.

Notting Hill Genesis (202338131)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint.

Southwark Council (202424441)

The complaint is about the landlord’s handling of: A leak from above. The formal complaint.

Southwark Council (202425793)

The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water.

Southwark Council (202426170)

The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We have also investigated the landlord’s complaint handling.