Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and anti-social behaviour (ASB) from the same property. We will investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property.
The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of damaged items. Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct.
This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by a neighbour. The landlord’s response to the resident’s report that she was originally given priority bidding status and should retain this status. The landlord’s handling of the associated complaints.
The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Rehousing request. Reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint.