Training and events

We deliver a range of training webinars and discussion forums to share learning and best practice in complaint handling across the sector. These events are delivered by the Housing Ombudsman’s expert trainers and they focus on a range of common complaint handling themes. We also partner with other organisations such as TPAS and HQN who help us promote and deliver our training.

See below for details of training and events coming up for landlords and residents, including webinars about our Spotlight report on dealing with complaints about cladding.

If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team by emailing hossectordevelopment@housing-ombudsman.org.uk

Upcoming workshops

24 May 2022
10:00-13:00

Complaints Handling Masterclass for Engaged Residents in partnership with Tpas

This series aims to train and equip residents to be able to play an effective role in the dispute resolution process and to enable them to understand good practice and [...]

Find out more about Complaints Handling Masterclass for Engaged Residents in partnership with Tpas

25 May 2022
10:00-11:00

Managing Agents webinar

These webinars will discuss the findings of our recent thematic report which looked at landlords’ engagement with private freeholders and managing agents. Register to attend

Find out more about Managing Agents webinar

27 May 2022
10:00-12:15

Learning from complaints webinar with HQN

This interactive workshop will look at how to capture learning from complaints and translate this into practical service improvements. It will discuss when and how to share learning with staff, [...]

Find out more about Learning from complaints webinar with HQN

8 June 2022
10:00-12:15

Learning from complaints webinar with HQN

This interactive workshop will look at how to capture learning from complaints and translate this into practical service improvements. It will discuss when and how to share learning with staff, [...]

Find out more about Learning from complaints webinar with HQN

10 June 2022
10:00-11:00

Managing Agents Webinar

These webinars will discuss the findings of our recent thematic report which looked at landlords’ engagement with private freeholders and managing agents. Register to attend

Find out more about Managing Agents Webinar

29 June 2022
10:00-12:15

Learning from complaints webinar with HQN

This interactive workshop will look at how to capture learning from complaints and translate this into practical service improvements. It will discuss when and how to share learning with staff, [...]

Find out more about Learning from complaints webinar with HQN

8 July 2022
10:00-12:15

Learning from complaints webinar with HQN

This interactive workshop will look at how to capture learning from complaints and translate this into practical service improvements. It will discuss when and how to share learning with staff, [...]

Find out more about Learning from complaints webinar with HQN

13 July 2022
10:00-11:00

Managing Agent Webinar

These webinars will discuss the findings of our recent thematic report which looked at landlords’ engagement with private freeholders and managing agents. Register to attend

Find out more about Managing Agent Webinar

7 September 2022
10:00-12:15

Learning from complaints webinar with HQN

This interactive workshop will look at how to capture learning from complaints and translate this into practical service improvements. It will discuss when and how to share learning with staff, [...]

Find out more about Learning from complaints webinar with HQN

15 September 2022
11:00-12:30

Workshop on antisocial behaviour with Resolve ASB

We are running webinars on antisocial behaviour in partnership with Resolve ASB. These interactive workshops will focus on case studies of antisocial behaviour complaints that we have investigated at the [...]

Find out more about Workshop on antisocial behaviour with Resolve ASB

28 September 2022
10:00-12:15

Learning from complaints webinar with HQN

This interactive workshop will look at how to capture learning from complaints and translate this into practical service improvements. It will discuss when and how to share learning with staff, [...]

Find out more about Learning from complaints webinar with HQN

24 November 2022
14:00-15:30

Workshop on antisocial behaviour with Resolve ASB

We are running webinars on antisocial behaviour in partnership with Resolve ASB. These interactive workshops will focus on case studies of antisocial behaviour complaints that we have investigated at the [...]

Find out more about Workshop on antisocial behaviour with Resolve ASB

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