We are currently experiencing high call volumes.

If possible, please use our online complaint form or email info@housing-ombudsman.org.uk

Training and events

We deliver a range of training webinars and discussion forums to share learning and best practice in complaint handling across the sector. These events are delivered by the Housing Ombudsman’s expert trainers and they focus on a range of common complaint handling themes. We also partner with other organisations such as TPAS and HQN who help us promote and deliver our training.

See below for details of training and events coming up for landlords and residents, including webinars about our Spotlight report on dealing with complaints about cladding.

If you are a member landlord and interested in our events, or if you require  more information, please contact Val Theadom, Sector Development and Learning Manager by email vtheadom@housing-ombudsman.org.uk or on 020 7421 3848.

Upcoming workshops

24 September 2021
10:00-11:00

TPAS : Spotlight on Dealing with cladding complaints: Three key lessons for social landlords

We are holding resident workshops in partnership with Tpas. The Housing Ombudsman's recent spotlight report identified three key lessons for landlords in dealing with complaints about cladding to ensure that [...]

Find out more about TPAS : Spotlight on Dealing with cladding complaints: Three key lessons for social landlords

28 September 2021
10:00-11:30

Dealing with cladding complaints: Key lessons for landlords

Our recent spotlight reports identified three key lessons for landlords in dealing with complaints about cladding to ensure that the impact on all residents is recognised. While landlords have prioritised [...]

Find out more about Dealing with cladding complaints: Key lessons for landlords

19 October 2021
10:00-13:00

TPAS Complaints Masterclass for Engaged Residents

We are holding workshops in partnership with Tpas. In keeping with the Code and its promotion of resident involvement, the aim of this series of workshops is to train and [...]

Find out more about TPAS Complaints Masterclass for Engaged Residents

17 November 2021
10:00-13:00

TPAS Complaints Masterclass for Engaged Residents

We are holding workshops in partnership with Tpas. In keeping with the Code and its promotion of resident involvement, the aim of this series of workshops is to train and [...]

Find out more about TPAS Complaints Masterclass for Engaged Residents