Training and events
We deliver a range of training webinars and discussion forums to share learning and best practice in complaint handling across the sector. These events are delivered by the Housing Ombudsman’s expert trainers and they focus on a range of common complaint handling themes. We also partner with other organisations such as TPAS and HQN who help us promote and deliver our training.
See below for details of training and events coming up for landlords and residents, including webinars about our Spotlight report on dealing with complaints about cladding.
If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team by emailing hossectordevelopment@housing-ombudsman.org.uk
Helpful Links
Upcoming workshops
10:00-13:00
Complaints Handling Masterclass for Engaged Residents in partnership with Tpas
This series aims to train and equip residents to be able to play an effective role in the dispute resolution process and to enable them to understand good practice and [...]
Find out more about Complaints Handling Masterclass for Engaged Residents in partnership with Tpas
11:00-12:30
Workshop on antisocial behaviour with Resolve ASB
We are running webinars on antisocial behaviour in partnership with Resolve ASB. These interactive workshops will focus on case studies of antisocial behaviour complaints that we have investigated at the [...]
Find out more about Workshop on antisocial behaviour with Resolve ASB
10:30-11:30
Webinar on best practice for governing bodies
This webinar will discuss the critical role that Board members and councillors play in ensuring a positive complaints culture within their organisation. We will share some of the best practice [...]
Find out more about Webinar on best practice for governing bodies
10:30-11:30
Webinar on damp and mould
We are running a series of webinars focused on our Spotlight report on damp and mould, making recommendations and sharing best practice to help landlords develop their services. This webinar [...]
10:30-11:30
Webinar on damp and mould
We are running a series of webinars focused on our Spotlight report on damp and mould, making recommendations and sharing best practice to help landlords develop their services. This webinar [...]
10:30-11:30
Webinar on damp and mould
We are running a series of webinars focused on our Spotlight report on damp and mould, making recommendations and sharing best practice to help landlords develop their services. This webinar [...]
10:00-12:30
South East landlord forum
We are holding regional forums for landlords that will focus on discussions about ‘learning from complaints. These informal events will provide an opportunity for landlords to share information and ideas [...]
14:00-15:30
Workshop on antisocial behaviour with Resolve ASB
We are running webinars on antisocial behaviour in partnership with Resolve ASB. These interactive workshops will focus on case studies of antisocial behaviour complaints that we have investigated at the [...]
Find out more about Workshop on antisocial behaviour with Resolve ASB
10:00-12:30
North West landlord forum
We are holding regional forums for landlords that will focus on discussions about ‘learning from complaints. These informal events will provide an opportunity for landlords to share information and ideas [...]
10:00-12:30
Regional landlord forum – South West
We are holding regional forums for landlords that will focus on discussions about ‘learning from complaints. These informal events will provide an opportunity for landlords to share information and ideas [...]