Workshops

We work in partnership with other organisations to provide landlord engagement workshops across England.

These practical workshops are delivered by the Housing Ombudsman’s own expert trainers. The sessions focus on common themes in complaint handling such as:

  • Managing persistent complainants with challenging behaviours
  • Handling anti-social behaviour complaints
  • Putting the matter right/redress and awarding appropriate levels of compensation
  • Discovering the learning opportunities within complaints and how to implement positive change.

Throughout the workshop, you will have an opportunity to look at some case studies on these themes. There will also be time to network and share best practice with peers from other landlords.

See below for details of workshops coming up.

If you are a member landlord and interested in our events, or if you require  more information, please contact Val Theadom, Sector Development and Learning Manager by email vtheadom@housing-ombudsman.org.uk or on 020 7421 3848.

Upcoming workshops

2 July 2021 until 2 July 2021
10:00-11:00

TPAS : Spotlight on Dealing with cladding complaints: Three key lessons for social landlords

We are holding resident workshops in partnership with Tpas. The Housing Ombudsman's recent spotlight report identified three key lessons for landlords in dealing with complaints about cladding to ensure that [...]

Find out more about TPAS : Spotlight on Dealing with cladding complaints: Three key lessons for social landlords

15 July 2021 until 15 July 2021
14:00-15:00

TPAS Complaint Handling Code Webinar

We are holding workshops in partnership with Tpas. In keeping with the Code and its promotion of resident involvement, the aim of this series of workshops is to train and [...]

Find out more about TPAS Complaint Handling Code Webinar

21 July 2021 until 21 July 2021
10:00-13:00

TPAS Complaints Masterclass for Engaged Residents

We are holding workshops in partnership with Tpas. In keeping with the Code and its promotion of resident involvement, the aim of this series of workshops is to train and [...]

Find out more about TPAS Complaints Masterclass for Engaged Residents

4 August 2021 until 4 August 2021
10:00-11:00

TPAS : Spotlight on Dealing with cladding complaints: Three key lessons for social landlords

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We are holding residents workshops in partnership with Tpas. The Housing Ombudsman’s recent spotlight report identified three key lessons for landlords in dealing with complaints about cladding to ensure that [...]

Find out more about TPAS : Spotlight on Dealing with cladding complaints: Three key lessons for social landlords

23 September 2021 until 23 September 2021
10:00-13:00

TPAS Complaints Masterclass for Engaged Residents

We are holding workshops in partnership with Tpas. In keeping with the Code and its promotion of resident involvement, the aim of this series of workshops is to train and [...]

Find out more about TPAS Complaints Masterclass for Engaged Residents

19 October 2021 until 19 October 2021
10:00-13:00

TPAS Complaints Masterclass for Engaged Residents

We are holding workshops in partnership with Tpas. In keeping with the Code and its promotion of resident involvement, the aim of this series of workshops is to train and [...]

Find out more about TPAS Complaints Masterclass for Engaged Residents

17 November 2021 until 17 November 2021
10:00-13:00

TPAS Complaints Masterclass for Engaged Residents

We are holding workshops in partnership with Tpas. In keeping with the Code and its promotion of resident involvement, the aim of this series of workshops is to train and [...]

Find out more about TPAS Complaints Masterclass for Engaged Residents

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