Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

Training and events

We deliver a range of training webinars and discussion forums to share learning and best practice in complaint handling across the sector. These events are delivered by the Housing Ombudsman’s expert trainers and they focus on a range of common complaint handling themes. We also partner with other organisations such as TPAS and HQN who help us promote and deliver our training.

See below for details of training and events coming up for landlords and residents, including webinars about our Spotlight reports.

If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team by emailing hossectordevelopment@housing-ombudsman.org.uk

Upcoming workshops

7 September 2022
10:00-12:15

Learning from complaints webinar with HQN

This interactive workshop will look at how to capture learning from complaints and translate this into practical service improvements. It will discuss when and how to share learning with staff, [...]

Find out more about Learning from complaints webinar with HQN

28 September 2022
10:00-12:15

Learning from complaints webinar with HQN

This interactive workshop will look at how to capture learning from complaints and translate this into practical service improvements. It will discuss when and how to share learning with staff, [...]

Find out more about Learning from complaints webinar with HQN

Start chatting