Training and events

We deliver a range of training webinars and discussion forums to share learning and best practice in complaint handling across the sector. These events are delivered by the Housing Ombudsman’s expert trainers and they focus on a range of common complaint handling themes. We also partner with other organisations such as TPAS and HQN who help us promote and deliver our training.

See below for details of training and events coming up for landlords and residents, including webinars about our Spotlight report on dealing with complaints about cladding.

If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team by emailing hossectordevelopment@housing-ombudsman.org.uk

Upcoming workshops

24 February 2022
10:00-13:00

Complaints Handling Masterclass for Engaged Residents in partnership with Tpas

This series aims to train and equip residents to be able to play an effective role in the dispute resolution process and to enable them to understand good practice and [...]

Find out more about Complaints Handling Masterclass for Engaged Residents in partnership with Tpas

3 March 2022
11:00-12:30

Workshop on antisocial behaviour with Resolve ASB

We are running webinars on antisocial behaviour in partnership with Resolve ASB. These interactive workshops will focus on case studies of antisocial behaviour complaints that we have investigated at the [...]

Find out more about Workshop on antisocial behaviour with Resolve ASB

16 March 2022
10:30-11:30

Webinar on best practice for governing bodies

This webinar will discuss the critical role that Board members and councillors play in ensuring a positive complaints culture within their organisation. We will share some of the best practice [...]

Find out more about Webinar on best practice for governing bodies

18 March 2022
10:30-11:30

Webinar on damp and mould

We are running a series of webinars focused on our Spotlight report on damp and mould, making recommendations and sharing best practice to help landlords develop their services. This webinar [...]

Find out more about Webinar on damp and mould

31 March 2022
10:30-11:30

Webinar on damp and mould

We are running a series of webinars focused on our Spotlight report on damp and mould, making recommendations and sharing best practice to help landlords develop their services. This webinar [...]

Find out more about Webinar on damp and mould

20 April 2022
10:30-11:30

Webinar on damp and mould

We are running a series of webinars focused on our Spotlight report on damp and mould, making recommendations and sharing best practice to help landlords develop their services. This webinar [...]

Find out more about Webinar on damp and mould

17 May 2022
10:00-12:30

South East landlord forum

We are holding regional forums for landlords that will focus on discussions about ‘learning from complaints. These informal events will provide an opportunity for landlords to share information and ideas [...]

Find out more about South East landlord forum

19 May 2022
14:00-15:30

Workshop on antisocial behaviour with Resolve ASB

We are running webinars on antisocial behaviour in partnership with Resolve ASB. These interactive workshops will focus on case studies of antisocial behaviour complaints that we have investigated at the [...]

Find out more about Workshop on antisocial behaviour with Resolve ASB

20 May 2022
10:00-12:30

North West landlord forum

We are holding regional forums for landlords that will focus on discussions about ‘learning from complaints. These informal events will provide an opportunity for landlords to share information and ideas [...]

Find out more about North West landlord forum

26 May 2022
10:00-12:30

Regional landlord forum – South West

We are holding regional forums for landlords that will focus on discussions about ‘learning from complaints. These informal events will provide an opportunity for landlords to share information and ideas [...]

Find out more about Regional landlord forum – South West