Make a complaint

We had technical issues with our online complaint form between 3 and 6 June. If you submitted an online complaint form during this period please call us on 0300 111 3000 to check if your complaint was received or resubmit your form.

Why are we asking this?

This is the place to raise an online complaint to the Housing Ombudsman. We will guide you through the process.

If instead you want to enquire about a complaint you've previously made, see 'Follow up the complaint I made' to find out what to do next.

If you recently started a complaint here and chose to 'Save until later', see 'Continue the online complaint...' to find out how you continue.