New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this page for details.

Make a complaint

Before you can make a complaint, you will need to answer a few questions below. You will then be taken to our online complaint form, or signposted to other helpful information.

Why are we asking this?

This is the place to raise an online complaint to the Housing Ombudsman. We will guide you through the process.

If instead you want to enquire about a complaint you've previously made, see 'Follow up the complaint I made' to find out what to do next.

If you recently started a complaint here and chose to 'Save until later', see 'Continue the online complaint...' to find out how you continue.