Bring your complaint to the Housing Ombudsman

If you are a representative of, or a resident living in social housing, use this online form to bring a complaint about a landlord to the Housing Ombudsman Service.

You can complete this form if you have: 

• received a final complaint response from your landlord and the issues have not been resolved 
• made a complaint to your landlord and it has not responded to you 

The Housing Ombudsman cannot consider complaints about all housing issues.   

We investigate complaints about a landlord's housing management, for example:   

• property condition and repairs  
• charges and estate management  
• complaint handling  
• antisocial behaviour affecting you in your home

We will ask you to provide: 

• your landlord and tenure type 
• details about the complaint you made to your landlord 
• a copy of the complaint you raised 
• a copy of any complaint responses 
• information about you 

If you are unable to complete this form or need assistance bringing your complaint to the service, you can contact us. 

Contact us 

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