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Authorised leave policy

…year in which it accrued. 3.12 The Housing Ombudsman reserves the right to require an employee to carry forward any untaken annual leave, due to sickness, into the next leave…

29-July-20-Complaint-Handling-Code-webinar-Landlords (pdf) ( pdf, 0.36 MB)

Insight-report-Issue-3 (pdf) ( pdf, 0.71 MB)

12-August-20-Complaint-Handling-Code-webinar-Landlords (pdf) ( pdf, 0.36 MB)

Guidance on equality and human rights in our casework

E02674708 Housing Ombudsman ARA 2020-21_HC 816_Accessible (pdf) ( pdf, 1.45 MB)

Local-Resolution-Guidance (pdf) ( pdf, 0.23 MB)

Housing Ombudsman Spotlight report on cladding (pdf) ( pdf, 0.37 MB)

Housing-Ombudsman-consultation-paper-for-2017-18-1 (pdf) ( pdf, 0.49 MB)

housing-ombudsman-annual-report-2015-16 (pdf) ( pdf, 1.59 MB)