Your Search results for the term 'Right+to+Buy '
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Dispute resolution principle: Put things right
The purpose of a complaint handling policy and procedure must be to resolve complaints. That is to identify what if anything went wrong and to take any action necessary to put…
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Housing-Ombudsman-Service-response-to-Green-Paper-website-version (pdf) ( pdf, 0.44 MB)
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Housing Ombudsman Severe mal cases 2019-20 (pdf) ( pdf, 0.27 MB)
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Probation policy
…the employee to be given an opportunity to respond. 3.6 The employee has the right to be accompanied by a Trade Union representative or a work colleague at this meeting….
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Spotlight report Damp and mould final (pdf) ( pdf, 0.65 MB)
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Housing-Ombudsman-ARA-2018-19-Web-Accessible (pdf) ( pdf, 1.31 MB)
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Spotlight-report-on-repairs-complaints-final (pdf) ( pdf, 0.33 MB)
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Insight-report-Issue-1-Jan-2020 (pdf) ( pdf, 1.3 MB)
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CCS207_CCS0320285036-001_The Housing Ombudsman ARA 2019-20_Accessible (pdf) ( pdf, 1.18 MB)
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MOU-with-LGSCO-March-2019 (pdf) ( pdf, 0.28 MB)