We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports concerning: a neighbour committing benefit fraud. a neighbour running a business from their home. noise nuisance and antisocial behaviour (ASB). access to, and items left in a shared alleyway. The Ombudsman has also investigated the resident’s complaint.
The resident’s complaint concerns the landlord’s handling of repairs following water ingress from the roof. This report has also considered the landlord’s complaints handling.
The resident’s complaint is about the following: The landlord’s handling of his reports of misinformation about his rent payments and the possibility of it being deducted from his benefits. The landlord’s handling of his reports about a key safe removal without prior notice.
The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when let. Repairs to the balcony door and glass. The associated complaint.
The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of the resident’s housing need. The Ombudsman has also considered:
The complaint is about: The landlord’s handling of repairs to the back door and laminate flooring in the property. The landlord’s complaint handling.
The complaint is about the landlord’s response to reports of: Damp and mould in the property. Disrepair in the property. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was not fit to let at the start of the tenancy. Complaint handling.
The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The adequacy of the heating and hot water system in the property. A request for a wash hand basin in the downstairs toilet. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered the landlord’s complaint handling.