We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. Handing of counter allegations made against the resident by the neighbour. Complaint handling.
The complaint is about the landlord’s response to the resident’s: queries about heating and hot water charges. concerns about loft insulation. request to move the heating control panel.
This complaint is about the landlord’s:
The complaint is about the landlord’s: Handling of the resident’s reports of ASB. Response to the residents installation of personal CCTV cameras.
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from her neighbour. The associated formal complaint.
The complaint is about the landlord’s: Response to the resident’s reports of sewage smells in her home. Complaint handling.
The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating to the caretaker’s performance. Reports of repairs required to the external communal doors of the building. Reports of repairs required to the car park gates. Reports of antisocial behaviour (ASB) in the car park and within the block’s communal areas. Complaint. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of concerns about a mutual exchange, including: property inspection and condition of the property. subsequent remedial works. staff conduct. gas and electrical safety checks. the deed of assignment. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s reports about service charges . The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from the resident.