East End Homes Limited (202306045)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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ForHousing Limited (202340780)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated remedial repairs. The landlord’s complaint handling has also been investigated.
Halton Housing (202302434)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to: The toilet. The window vents. The French doors. Request for the secondary front door to be replaced. Complaint and the level of redress offered.
Hyde Housing Association Limited (202328571)
The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. Complaint handling and record keeping.
London & Quadrant Housing Trust (L&Q) (202227036)
The complaint is about the landlord’s handling of: The resident’s reports of lack of heating and hot water in the property. The resident’s reports of damp and mould in the property. The resident’s reports of disrepair to his property and associated remedial repairs. The landlord’s complaint handling has also been investigated.
London Borough of Hackney (202319682)
This complaint is about the landlord’s: Response to various disrepair issues in the property and the resident’s related concerns about the conduct of its operatives. Complaint handling.
London Borough of Newham (202323476)
The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202333752)
The complaint is about the landlord’s response to reports of disrepair to communal steps leading up to the property. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Group Limited (202302222)
The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint.
Portsmouth City Council (202234943)
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests for a more secure front door and soundproofing.