Eastbourne Borough Council (202215189)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202205250)
This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation has also considered the landlord’s handling of the associated complaint.
North Kesteven District Council (202225117)
The complaint is about: The property’s condition on letting and the time taken for the landlord to complete the subsequent repairs. The landlord’s complaint handling.
Places for People Group Limited (202219419)
This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.
Red Kite Community Housing Limited (202111113)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), and the counter allegations of ASB made against her; concerns regarding her shared driveway and garden.
Sanctuary Housing Association (202216071)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour; Response to the resident’s concerns about the scheme manager; Handling of the resident’s associated complaint.
Stonewater Limited (202224250)
The complaint is about the landlords handling of: The resident’s reports of damp and mould. Asbestos in the property. The residents associated complaint.
Birmingham City Council (202204007)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) against neighbour A. An ASB report made by neighbour B against the resident. The resident’s reports of his driveway being blocked.
Clarion Housing Association Limited (202128101)
The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling in this case.
ForHousing Limited (202215701)
The complaint is about: The landlord’s handling of shed, pointing, glazing, and electrical repairs at the resident’s property. The landlord’s complaint handling.