We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the: Condition of the property when it was let to the resident. Landlord’s handling of repairs including a leak, damp, and mould. Landlord's response to the resident's reports that she did not have heating and hot water for 13 weeks from the start of the tenancy. Landlord’s handling of the viewing and sign-up including the behaviour of a member of its staff. Landlord’s handling of the formal complaint.
The complaint is about the landlord’s handling of reports of a defective kitchen window. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s concerns about the condition of the property when it was let to them, including issues with the flooring. the repairs to the flooring in the property since July 2021. The Ombudsman has also investigated the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of: His decant and remedial repairs to the property following a leak. The capping of the gas supply to the property and repairs to the boiler. His associated complaint.
The complaint is about the landlord’s handling of the resident’s reports concerning: Disputed service charges relating to the door entry system, communal repairs, fire safety works and lift repairs and maintenance. The level and reasonableness of service charges. Concerns regarding fire safety within the building. The associated complaint and the resident’s request for compensation.
The complaint is about the landlord’s handling of: The decant process due to bathroom works. A Right to Buy (RTB) application. Reports of pest infestation. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. Information provided in relation to charges for external work to the block .
The complaint is about the landlord’s handling of: Repairs to the resident’s property including: The removal of a wire fence from the garden. Repairs to the drainage in the garden. Repairs to the driveway and path. The resident’s reports of leaks in the wet room. The resident’s reports of damage caused by contractors. The resident’s complaint.
The complaint is about delays in the administration of the sale of the property. The Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A leak in the resident’s property and the compensation offered. The associated complaint.