Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Decision Case ID 202334155 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 December 2025 Background The resident told the landlord that repairs to a communal door […]
Decision Case ID 202345803 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident was living in a 1-bedroom semi-detached sheltered housing bungalow […]
Decision Case ID 202447122 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives with her daughter in a ground floor […]
Decision Case ID 202335314 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident reported antisocial behaviour (ASB) from the neighbouring flat that adjoins […]
Decision Case ID 202408073 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 9 December 2025 Background The resident was a tenant of the landlord. The resident’s daughter attended the […]
Decision Case ID 202505611 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lived in a property that was built in 2022. In […]
Decision Case ID 202404517 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident submitted a request for compensation to the landlord in […]
Decision Case ID 202431077 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives in a 1-bedroom, ground-floor flat. Due to structural […]
Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 8 December 2025 Background The resident has occupied the property since 2017. Prior to her […]
Decision Case ID 202339250 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a house. At the time of her complaint, […]