London Borough of Lambeth (202500713)
The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. We have investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Tower Hamlets (202303693)
The complaint is about the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs to the interior of his home . Reports of issues with his windows. Reports of a blocked drain. We have also considered the landlord’s complaint handling.
Northumberland County Council (202448418)
The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint.
Nottingham Community Housing Association Limited (202331741)
The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to the staircase.
Origin Housing Limited (202332299)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at the landlord’s complaint handling.
Southern Housing (202404075)
The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202347068)
The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have also considered the landlord’s handling of the resident’s complaint.
Sovereign Network Group (202417316)
The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to be allocated a different neighbourhood officer.
Stonewater Limited (202337772)
The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement.
Stonewater Limited (202343131)
The complaint is about the landlord’s handling of a parking issue and associated neighbour dispute. We have also investigated the landlord’s handling of the resident’s complaint.