The Riverside Group Limited (202347969)
The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
A2Dominion Housing Group Limited (202447121)
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.
Abri Group Limited (202420324)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Amplius Living (202417094)
The resident’s complaint is about the landlord’s: Response to reports of a faulty Air Source Heat Pump (ASHP). Handling of the associated complaint.
Leicester City Council (202340066)
This complaint is about the landlord’s response to the resident’s: report of repair to their back garden fence. concerns about the risks posed by trees in their back garden.
London & Quadrant Housing Trust (202207166)
The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman has also commented on the landlord’s record keeping.
London & Quadrant Housing Trust (202400842)
The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the communal areas of the property. Associated complaint.
London Borough of Ealing (202334976)
The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (202321669)
The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing roof tiles. We have also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202422116)
The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling of the associated complaint.