Paragon Asra Housing Limited (202339461)
The complaint is about the resident’s concerns about the landlord's: Calculation of service charges. Communication about service charges. We have also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Peabody Trust (202314575)
The complaint is about the landlord’s handling of the resident’s: Request for a new bathroom. Complaint.
Peabody Trust (202316882)
The complaint is about the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint.
Peabody Trust (202421770)
The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The associated complaint.
Reading Borough Council (202332518)
The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy agreement reports of antisocial behaviour (ASB) report of window repairs request for a new front door report the landlord was arranging repair visits without telling her We have also investigated the landlord’s handling of the resident’s complaint.
Royal Borough Of Greenwich (202451608)
The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp and mould.
Sanctuary Housing Association (202440611)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Shropshire Council (202409618)
The complaint is about the landlord’s handling of: The resident’s requests for window repairs and replacement. Damp and mould repairs and associated requests for health considerations. The resident’s reports of drainage issues. Associated complaint.
Soha Housing Limited (202318878)
The complaint is about: The landlord’s handling of the resident’s concerns regarding the installation of new windows in his home. The landlord’s handling of the resident’s request for reasonable adjustments. The landlord’s handling of the resident’s claims of insensitive and dismissive language being used by its staff. The landlord’s handling of the resident’s reports that his front and rear door were defective. The landlord’s handling of the resident’s claims of a data breach and his freedom of information (FOI) request. The landlord’s handling of the resident’s complaint.
Soho Housing Association Limited (202411916)
The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. The associated complaint.