We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202409924 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident moved into the property via a mutual exchange in […]
Decision Case ID 202446126 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 29 May 2026 Background The former leaseholder sold his share of the property in March 2024. Following […]
Decision Case ID 202447643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Non Shorthold Tenancy Date 29 May 2026 Background Between March 2024 and October 2024, the resident reported rats […]
Decision Case ID 202405885 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident lives in a top-floor flat with her daughter. She has […]
Decision Case ID 202531460 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident initially complained to the landlord about paint peeling from the […]
Decision Case ID 202501874 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 May 2026 Background For ease of narration, this report will refer to “the […]
Decision Case ID 202403379 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident told the landlord she was having significant mental […]
Decision Case ID 202504833 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing association Occupancy Assured tenancy Date 28 May 2026 Background The landlord arranged to replace the resident’s kitchen. She complained […]
Decision Case ID 202503875 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident has hearing difficulties. His preferred method of contact is […]
Decision Case ID 202325978 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 May 2026 Background The resident lived in a 2‑bedroom property with her daughter […]