Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Abri Group Limited (202433137)

The complaint is about the landlord’s handling of damp and mould at the resident’s property.

Bristol City Council (202331720)

The complaint is about the landlord’s: Response to the resident’s concerns about payments for heating and hot water. Complaint handling.

Home Group Limited (202219606)

The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s handling of the resident’s complaint.

Jigsaw Homes Group Limited (202341761)

The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.

Livv Housing Group (202315932)

The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about who attends repair appointments.

London & Quadrant Housing Trust (202317968)

The complaint is about the landlord’s response to a break-in at the resident’s property.

London & Quadrant Housing Trust (202449582)

The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint.

London & Quadrant Housing Trust (202452125)

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for rehousing.

London & Quadrant Housing Trust (202502116)

The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp.

London Borough of Ealing (202319198)

The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered the landlord’s complaint handling.