London Borough of Enfield (202438842)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
London Borough of Newham (202415069)
The complaint is about the landlord’s response to the resident’s report of: A roof leak and the handling of remedial repairs. Damage to personal property. The Ombudsman has also decided to investigate the landlord’s complaint handling.
One Housing Group Limited (202347825)
The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property humidity levels. We have also considered the landlord’s complaint handling.
Royal Borough Of Greenwich (202425589)
The complaint is about: The handling of the resident’s rehousing application. The landlord’s handling of damp and mould. The landlord’s response to the resident’s concerns about staff conduct. We have also investigated the landlord’s complaint handling.
Sanctuary Housing Association (202318542)
The complaint is about the landlord’s response to the resident’s repair requests, including: Noise nuisance from an extractor fan Faulty communal lights Emergency lift repairs The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202419490)
The complaint is about the landlord’s management of: the resident’s reports of repairs and requests for compensation. the resident’s complaints.
Sanctuary Housing Association (202420940)
The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at her property.
Southern Housing (202413945)
The complaint is about the landlord’s handling of concerns about: The property condition following a mutual exchange. A right of way. Reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202347800)
The complaint is about the landlord’s response to the resident’s concerns about her garden path.
The Guinness Partnership Limited (202407989)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler.