London Borough of Camden Council (202452404)
The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Hammersmith and Fulham (202331963)
The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. Reports of a flood and resulting damage. This Service has also considered the landlord’s handling of the associated complaint.
London Borough of Hounslow (202407223)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. Move to temporary rehousing while it conducted repair work.
London Borough of Islington (202420203)
The complaint is about the landlord’s handling of reports of a leak in the bedroom and associated repairs.
London Borough of Lambeth (202403228)
The complaint is about the landlord’s response to the applicant's request to succeed a tenancy.
London Borough of Waltham Forest (202500361)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour and her contractor. The landlord’s response to the resident’s reports of the neighbour using the communal area for building works and to store items during renovation works. The landlord’s handling of the associated complaints.
Magna Housing Limited (202421874)
The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.
Midland Heart Limited (202402307)
The complaint is about the landlord’s handling of: A gas leak. The complaint.
Notting Hill Genesis (202219004)
The resident’s complaint is about the landlord’s: Provision of audited service charge accounts. Handling of her associated complaint.
Notting Hill Genesis (202433631)
The complaint is about the landlord’s handling of: Repairs to the boiler. Damp and mould in the property. Repairs to the window restrictor. Reports of damage to the property and possessions following a leak. The resident’s requests to move. The resident’s concerns about her housing officer. The Ombudsman has also investigated the landlord’s handling of the complaint.