We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202401934 Decision type Investigation Landlord Peabody Landlord type Housing Association Occupancy Shared Ownership Date 17 June 2026 Background On 2 June 2023, the landlord issued the resident’s year-end service charge accounts […]
Decision Case ID 202413055 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 June 2026 Background The resident complained to the landlord […]
Decision Case ID 202408923 Decision type Investigation Landlord Midland Heart Landlord type Housing Association Occupancy Assured tenancy Date 16 June 2026 Background On 1 March 2024, the resident raised a number of queries about […]
Decision Case ID 202412704 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 June 2026 Background The resident was a tenant of the landlord, and her property is […]
Decision Case ID 202412944 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 June 2026 Background At the time of the complaint the resident was a shared […]
Decision Case ID 202339873 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 16 June 2026 Background The resident held an assured tenancy from 2013. She applied to buy […]
Decision Case ID 202540091 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 June 2026 Background The resident reported that the windows in her building were not […]
Decision Case ID 202446415 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy 5 year Fixed Term Assured Shorthold Tenancy Date 12 June 2026 Background The resident’s tenancy started in 2017. She […]
Decision Case ID 202535807 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 June 2026 Background The resident was allocated a flat in the landlord’s building via […]
Decision Case ID 202531549 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 June 2026 Background The resident said a leak led to damp and mould in […]