Publication Scheme
What we publish
Most of the information listed below is available on this website and can be found by following the link given.
If you cannot find the information you are looking for in any of the categories below, you can make a request under the Freedom of Information Act by emailing dpo@housing-ombudsman.org.uk
Helpful Links
- Who we are and what we do
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Contact us
You can use the online form to bring a complaint to this Service about your landlord if you are a resident of a landlord that is a member of the Housing Ombudsman Scheme, or somebody with authority to act on behalf of a resident.
Alternatively, you can use our phone line during the below hours.
Monday, Tuesday, Wednesday, Friday 9am to 5pm
Thursday 9am to 3.30pm
Lines are closed for staff training every Thursday from 3.30pm to 5pm.
Phone: 0300 111 3000
Calls are recorded for training and monitoring purposes.
Live chat: Available via the ‘chat to us’ icon at the bottom right of your screen during our phone line opening hours.
Write to:
Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ETFull contact details are available on our contact us page.
- What we spend and how we spend it
- Performance
- The services we offer
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Policies and guidance
Our policies and guidance covering casework, employment and recruitment, and service delivery.
- Reports and data
- How we look after your data
- Freedom of information
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Contact the Information Governance Team
For Data Protection compliance issues contact dpo@housing-ombudsman.org.uk
For access to information or data subjects’ rights requests contact inforequests@housing-ombudsman.org.uk