We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202507686 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing association Occupancy Assured tenancy Date 22 June 2026 Background The resident lives in a third floor flat and has […]
Decision Case ID 202505120 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 June 2026 Background The resident experienced a water […]
Decision Case ID 202335442 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 June 2026 Background The resident is a shared owner of a flat. The landlord […]
Decision Case ID 202406659 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 June 2026 Background The resident and her daughter moved into the property in January 2023. The […]
Decision Case ID 202411323 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 22 June 2026 Background In August 2022, the landlord recorded damage to the resident’s kitchen […]
Decision Case ID 202507267 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 June 2026 Background The resident has referred this complaint to us on her […]
Decision Case ID 202403694 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 June 2026 Background The resident reported a loss of hot water […]
Decision Case ID 202506944 Decision type Investigation Landlord Pinner House Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 June 2026 Background In December 2024 the resident made a formal complaint about […]
Decision Case ID 202506335 Decision type Investigation Landlord 54 North Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 June 2026 Background The resident complained to the landlord about excessive noise […]
Decision Case ID 202405982 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 June 2026 Background The resident, who has reported vulnerabilities and health conditions, […]