We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202432745 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Licence Date 13 October 2025 Background Since August 2022 the resident has lived in emergency accommodation run by the […]
The complaint is about: The landlord’s handling of kitchen floor repairs. The landlord’s complaint handling.
Decision Case ID 202419379 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 13 October 2025 Background The resident lives in a second floor apartment within a block. He has […]
Decision Case ID 202427040 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident lives in a 3-bedroom semi-detached house with her 2 children. […]
Decision Case ID 202321426 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lived in the property which was a 3-bedroom house with […]
Decision Case ID 202401836 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 13 October 2025 Background The resident lives in a 2-bedroom ground floor flat. What the complaint is […]
Decision Case ID 202427982 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom house with a storage heating system. […]
The complaint is about the landlord’s response to reports of a neighbour dispute.
Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 October 2025 Background The resident owns the property, a 1-bedroom third floor flat, and […]
The complaint is about the landlord’s handling of repairs to the resident’s hot water supply.