Norwich City Council (202225439)
The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in no heating and hot water. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (202234288)
The complaint is about the landlord’s response to concerns about: The administration of service charges. A pre-existing sinking fund. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202427550)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and a leak inside the property. Reports of a broken balcony door. Query about her housing priority date.
One Housing Group Limited (202425837)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the bathroom ceiling.
Peabody Trust (202323387)
The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint.
Somerset Council (202433641)
The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered the landlord’s complaint handling.
Southwark Council (202330730)
The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman has also considered the landlord’s complaint handling.
Torus62 Limited (202432384)
The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint.
WATMOS Community Homes (202438361)
The complaint is about the landlord’s response to the resident’s reports of a leak and the associated repairs.
Clarion Housing Association Limited (202424212)
The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the garden. We have also considered the landlord’s complaint handling.