Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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West Northamptonshire Council (202427252)

  Decision Case ID 202427252 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenant Date 31 March 2026 Background The landlord has listed that it has […]

Abri Group Limited (202401973)

  Decision Case ID 202401973 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026   Background The landlord installed new gates outside the resident’s property and […]

Birmingham City Council (202403119)

  Decision Case ID 202403119 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026   Background The resident reported ongoing issues of […]

Birmingham City Council (202520731)

  Decision Case ID 202520731 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026   Background The landlord is aware the resident […]

Clarion Housing Association Limited (202526950)

  Decision Case ID 202526950 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The property is a house with 2 bathrooms, one in […]

Ekaya Housing Association Limited (202227743)

Decision Case ID 202227743 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 August 2026 Background The resident lives with her teenage son who has learning and […]

Gateway Housing Association Limited (202336992)

  Decision Case ID 202336992 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 March 2026   Background The resident lives in a flat which is located within […]

London Borough of Camden Council (202347137)

  Decision Case ID 202347137 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 March 2026 Background The resident has been the leaseholder […]

London Borough of Lewisham (202502857)

  Decision Case ID 202502857 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The property is a ground-floor maisonette. […]