Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Paradigm Housing Group Limited (202325057)

  Decision Case ID 202325057 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 March 2026 Background The resident has stated that she is vulnerable but […]

Paragon Asra Housing Limited (202527446)

  Decision Case ID 202527446 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a detached house with a garage. […]

Peabody Trust (202343735)

  Decision Case ID 202343735 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The leaseholder rents out the flat. He reported water entering the 3 bedrooms […]

Peabody Trust (202420819)

  Decision Case ID 202420819 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lived in a flat on the 10th floor of a […]

Peabody Trust (202445902)

  Decision Case ID 202445902 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background Between March and November 2024 the resident complained about numerous repairs outstanding […]

Peabody Trust (202523700)

  Decision Case ID 202523700 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026   Background The resident lives with her husband and baby. She has additional […]

Peabody Trust (202527523)

  Decision Case ID 202527523 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026   Background The resident lives in the top floor flat in a converted […]

Peabody Trust (202530104)

Decision Case ID 202530104 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Other Date 31 March 2026 Background The resident lives with her husband and child who is 1 year old. She […]

Peabody Trust (202535798)

  Decision Case ID 202535798 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives with her daughter. She was unhappy about the delays […]

Places for People Group Limited (202330742)

  Decision Case ID 202330742 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026   Background The resident lives in a flat. He complained […]