Citizen Housing (202207259)
The complaint is about the landlord’s response to: The resident’s reports about cleaning charges. The resident’s reports of fly tipping and request for CCTV to be installed in the communal bin area.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202207661)
REPORT COMPLAINT 202207661 Clarion Housing Association Limited 24 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Home Group Limited (202208660)
REPORT COMPLAINT 202208660 Home Group Limited 29 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Leicester City Council (202217141)
The complaint is about: The landlord’s handling of the resident’s report of anti-social behaviour. The landlord’s request for the resident to remove the ring doorbell. The Ombudsman has also considered the landlord’s complaint handling.
Mansfield District Council (202220640)
The complaint is about the: Landlord’s handling of the resident’s rent account. Conduct of the landlord’s staff.
Optivo (now Southern Housing) (202123226)
This complaint is about the landlord’s handling of the resident’s complaint about the reduced size of a disabled parking bay.
Stonewater Limited (202208609)
The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. The associated complaint.
Wandle Housing Association Limited (202212795)
The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated.
A2Dominion Housing Group Limited (202124116)
The complaint is about the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and high internal temperatures. The resident’s associated complaint.
Beyond Housing Limited (202208513)
The complaint is about the time taken by the landlord to resolve defects in the kitchen and bathroom. The Ombudsman also considered the landlord’s complaint handling.