Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Lambeth Council (202109540)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concern about charges for communal heating. Complaint.

Metropolitan Thames Valley Housing (MTV) (202203908)

The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s handling of the resident’s property sale. The landlord’s handling of the associated complaints.

Notting Hill Genesis (NHG) (202207000)

The complaint is about the landlord’s handling of: a water pipe repair; a repair to the resident’s bedroom window; the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour; the resident’s complaint.

Peabody Trust (202111453)

The complaint is about the landlord’s response to: The residents report of disturbance from delivery men ringing his doorbell. The residents’ concerns in relation to the introduction of parking management. Complaint handling.

Regenda Limited (202210503)

The complaint is about the landlord’s handling of the resident’s: Reports of a broken boiler including no heating and no hot water. Concerns that his emails had been blocked. Formal complaint.