We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202444535 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a block of flats. After a fire alarm […]
Decision Case ID 202432828 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 14 May 2026 Background In September 2024, the resident contacted the landlord to query the […]
Decision Case ID 202347342 Decision type Investigation Landlord Be One Homes Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 May 2026 Background The resident lived in a property which he reported was […]
Decision Case ID 202402182 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident reported a roof leak in January 2024. The landlord arranged […]
Decision Case ID 202412872 Decision type Investigation Landlord Great Yarmouth Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 13 May 2026 Background The resident was experiencing problems with water leaks in his […]
Decision Case ID 202443200 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident has complained about damp and mould, particularly concerns that […]
Decision Case ID 202410232 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background In December 2023, we investigated a complaint from the resident about […]
Decision Case ID 202344536 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident reported several issues to the landlord. These included […]
Decision Case ID 202333781 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 13 May 2026 Background The resident reported a roof leak to the landlord, and […]
Decision Case ID 202401032 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident contacted the landlord with queries about her service charges. […]