We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202539878 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 June 2026 Background The resident told the landlord she wanted […]
Decision Case ID 202403576 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 June 2026 Background The resident reported a rodent infestation at her property. The […]
Decision Case ID 202503421 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Leaseholder Date 10 June 2026 Background In early 2025, the resident raised several concerns to the landlord about […]
Decision Case ID 202543631 Decision type Investigation Landlord Be One Homes Landlord type Housing Association Occupancy Assured Tenancy Date 10 June 2026 Background The landlord recorded that the resident’s son is vulnerable and has a […]
Decision Case ID 202505568 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 10 June 2026 Background The resident made an initial report of mice […]
Decision Case ID 202446195 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 10 June 2026 Background The resident was a shared owner of a property with the […]
Decision Case ID 202347361 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 9 June 2026 Background The resident complained that the landlord had asked him to sign […]
Decision Case ID 202334694 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 9 June 2026 Background The resident lives in a flat owned by the […]
Decision Case ID 202534621 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 June 2026 Background The resident first reported issues with her boiler in […]
Decision Case ID 202404132 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 June 2026 Background The resident asked the landlord to assess her kitchen. She reported that […]