Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Watford Community Housing Trust (202211914)

The complaint is about the landlord’s handling of the residents rent account. The Ombudsman has decided to investigate the landlord’s complaint handling.

Waverley Borough Council (202223467)

The complaint is about the landlord’s response to the resident’s: reports of anti-social behaviour (ASB). queries about the back garden boundary. The Ombudsman has also investigated the landlord’s complaint handling.

Clarion Housing Association Limited (202215839)

The complaint is about the landlord’s response to the resident’s. Reports of leaks in her property. Associated complaint.

Hexagon Housing Association Limited (202201020)

The complaint is about: The landlord’s handling of the resident’s reports of various repairs in the property. This service has also considered the landlord’s complaint handling.

Hyde Housing Association Limited (202124025)

The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords handling of the associated complaint.

Hyde Housing Association Limited (202221054)

The complaint is about the landlord’s handling of repairs to the balcony door.

Islington Council (202217948)

The complaint is about the landlord’s response to the resident’s concerns about squirrels at his property. The Ombudsman has also investigated the landlord’s complaint handling.

Lewisham Council (202105460)

The complaint is about the landlord’s handling of the resident’s reports of noise and fouling caused by birds. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.

Livv Housing Group (202121943)

The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. The resident’s report of a leak and rubbish found underneath the bath in the resident’s current property.

Longhurst Group Limited (202220643)

The complaint is about: The landlord’s handling of required works after completing a damp and mould survey. The landlord’s handling of repairs to the resident’s broken staircase and handrail.