We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202336554 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 June 2026 Background A member of the landlord’s staff called the resident to discuss her […]
Decision Case ID 202504177 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Leaseholder Date 23 June 2026 Background The leaseholder purchased the property in 2019 and lives in a ground-floor flat with […]
Decision Case ID 202319327 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 June 2026 Background The resident’s property is an upper floor flat. He raised several […]
Decision Case ID 202504863 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 23 June 2026 Background The resident queried his service charges with his landlord. He […]
Decision Case ID 202337500 Decision type Investigation Landlord Plymouth Community Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 June 2026 Background The resident lives in a bungalow which has a shed […]
Decision Case ID 202411912 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 June 2026 Background The resident reported a number of repairs which she felt were related […]
Decision Case ID 202504718 Decision type Investigation Landlord Teign Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 June 2026 Background The landlord removed kitchen floor tiles containing asbestos in the resident’s […]
Decision Case ID 202401971 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 June 2026 Background The resident has health conditions which affect her mobility and […]
Decision Case ID 202440999 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Leaseholder Date 22 June 2026 Background The leaseholder lives in a ground floor flat, which was a semi-detached […]
Decision Case ID 202533374 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 June 2026 Background The resident reported problems with the communal entrance […]