All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about: The standard of the garden maintenance. The conduct of the landlord’s gardeners. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about: Antisocial behaviour (ASB) in her building. The maintenance and cleanliness of her building’s communal areas. The impact of major remedial works taking place to the building’s cladding. The end of her tenancy. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB) from a neighbour. Handling of the resident’s request for a mutual exchange and the information provided. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about: The landlords handling of repairs to the residents outbuilding. The Ombudsman has decided to investigate the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s concerns about the behaviour of and works outstanding by contractors. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her property, safety issues with the building, and associated record keeping; fire safety concerns, and associated complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and noise from her neighbour above.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s request to be rehoused under a management transfer.
The complaint is about the landlord’s handling of the resident’s: Request for a 2-person warning flag to be removed from her account. Reports of outstanding repairs to the toilet and cancelled appointments. Reports of plumbing issues relating to the washing machine. Associated formal complaint.