Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The condition of the property upon moving in and the repairs needed. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up process.
The complaint is about the landlord’s handling of damp and mould. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal lighting. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Excessive electricity payments. Damp and mould.
The complaint is about the landlord’s handling of:
The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response to the resident's request for compensation to replace water damaged possessions. Response to the resident’s request for alternative permanent accommodation. Response to the resident's reports of racial discrimination. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about:
This complaint is about how the landlord handled the resident’s application for a priority transfer.
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint.