Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Kingston upon Thames Council (202304327)

The complaint is about the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.

London Borough of Sutton (202333652)

The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request for a management move.

Peabody Trust (202329745)

The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has also taken the landlord’s handling of the associated complaint into consideration.

Southern Housing (202209945)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour from a neighbour. The resident’s request for a handrail to be installed for the communal staircase. The resident’s request to be moved to alternative accommodation. The Ombudsman has decided to consider the landlord’s complaint handling.

Sovereign Network Homes (202347567)

The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint. 

Nottingham City Homes Limited (202316662)

The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an extractor fan in the kitchen, repairing a leak from the wet room into the kitchen and repairing a side-door into a lean-to.

Sanctuary Housing Association (202214078)

The complaint is about the landlord’s handling of the resident’s reports of: Shed repairs. Front porch repairs. Tree and grass cutting. The Ombudsman has also considered the landlord’s complaint handling.