We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
The complaint is about the resident's concerns about:
REPORT COMPLAINT 202313329 Christian Action (Enfield) Housing Association Limited 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s complaints handling.
The complaint is about the landlord’s management of parking on the resident’s estate.
The complaint is about the landlord’s response to the resident concerning its handling of repairs to the front door.
The complaint is about the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof repairs and associated damp and mould in the property. asbestos in the ceilings. repairs to the heating and hot water in the property. a pest infestation. antisocial behaviour concerning a neighbour. a temporary move while repairs were completed. the resident’s complaint.
The complaint is about the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer.
The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response to reports of damp and mould. The associated complaint handling.