We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s concerns about its pest control contractor taking pictures in the property without permission. The landlord’s handling of its contractor reports concerning the cleanliness of the property, and the resident’s concerns about staff conduct.
REPORT COMPLAINT 202348410 Birmingham City Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of the resident’s reports of: a leak. mould in her home. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
The complaint is about the landlord’s response to the resident’s request for information regarding her energy usage and billing. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of insulation in the loft.
The complaint is about: The landlord’s decision to withdraw and reject the resident’s Right to Buy (RTB) application on the basis that the property is exempt, as it is suitable for the elderly. The landlord’s handling of outstanding repairs . This includes repairs in relation to: A roof leak. Damp and mould. The toilet overflow. A crack in the front door. An unsafe garden, no drainage (causing floods), and a damaged fence. The boiler not boxed off and insufficient heating. Damaged floor tiles. An unsafe outhouse. A leak through the back door This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Request for a surveyor’s report from 2021 for his property. Reports about repairs to the communal stairs, his front door, kitchen cupboards and flooring, as well as the large crack in the living room wall.
The complaint is about the landlord’s handling of: the resident’s queries about service charges for fire risk assessment works. the associated complaint.
REPORT COMPLAINT 202339236 Camden Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]