Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Magna Housing Limited (202325006)

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the associated complaint.

MHS Homes Ltd (202330794)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) in the communal areas of the block. The resident’s reports of repair issues with the communal entrance doors. The Ombudsman has also investigated the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202334356)

The complaint is about the landlord’s response to the resident’s reports of: Repairs in the property including damp and mould. Poor communication about repairs and appointments. A pest infestation in the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

Oxford City Council (202346472)

The complaint is about the landlord’s handling of: The residents reports of repairs during the defect period, including a leak which caused damp and mould. The resident’s request for larger radiators in the property.

Peabody Trust (202213344)

The complaint is about the landlord’s handling of the resident’s concerns about the misuse of the car park.

Peabody Trust (202222526)

The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint.