We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s response to the resident’s concerns regarding the rehousing process. The associated complaint handling.
REPORT COMPLAINT 202339149 Southern Housing 6 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of repairs to the resident’s wet room. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s refusal to replace the front door of the property.
The complaint is about the landlord's response to: Reports of staff misconduct and communication regarding belongings in the property. A request for an adaptation. The resident’s request for permissions for a shed. Reports of repairs within the property. The report has also taken the landlord’s handling of the associated complaint into consideration.
The complaint is about the landlord’s response to the resident’s concerns about restricted use of the shared garden and being unable to obtain safe passage from the building in the event of an emergency.
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
The complaint is about the landlord’s response to the resident about: Antisocial behaviour (‘ASB’) reports. Complaint handling.
This complaint is about the landlord’s handling of the resident’s request for a management pack.
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.