London & Quadrant Housing Trust (L&Q) (202216087)
The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the bathroom. Complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202340688)
The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202408396)
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.
London Borough of Barking and Dagenham (202304320)
The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint.
London Borough of Brent (202336766)
The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in her WC.
London Borough of Hammersmith and Fulham (202341738)
The complaint is about: The landlord’s response to the resident’s reports that his windows needed replacing. The time taken by the landlord to remove the scaffolding after completing the repairs. The landlord’s handling of the complaint. This investigation has also considered the landlord’s record keeping.
Longhurst Group Limited (202230894)
The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about his stop tap and toilet. The Ombudsman has also assessed the landlord’s complaint handling.
Muir Group Housing Association Limited (202214276)
The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint.
Notting Hill Genesis (202316451)
REPORT COMPLAINT 202316451 Notting Hill Genesis (NHG) 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Notting Hill Genesis (202413112)
The complaint is about the landlord’s handling of the resident’s: Concerns about drainage issues at the property. Reports of damp and mould, and sewage related smells coming from her neighbour’s property. Request to transfer to another property.