Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Peabody Trust (201912025)

The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a hazard ; and complaints handling.

Peabody Trust 2018 (202004754)

The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.

Aster Group Limited (202000764)

            REPORT   COMPLAINT 202000764 Aster Group Limited 3 December 2020   Our Approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]

Southern Housing Group Limited (201915929)

The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a picture frame in the communal hallway His reports about the communal lighting His reports of marks on walls in the communal hallway His formal complaint

Bromford Housing Association Limited (201914576)

            REPORT   COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020   Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]

Notting Hill Genesis (201809422)

            REPORT   COMPLAINT 201809422 Notting Hill Genesis 1 December 2020   Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]

North Tyneside Council (201916055)

            REPORT   COMPLAINT 201916055 North Tyneside Council 27 November 2020   Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]