Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Request for a lift repair. Request for a window repair. Reports of antisocial behaviour in the communal bin shed. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s requests for service charge information.
The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint.
The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom extractor fan. Repairs to the front and back doors.
The complaint is about the landlord’s handling of the resident’s: Reports of repeated flooding at his property. Claim for compensation for damage to his possessions. Complaint.
The complaint is about: The landlord’s handling of reports of a flood at the property. The landlord’s handling of the decant accommodation offered. The associated complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.
The complaint is about the landlord’s handling of: Issues with the resident’s gas appliances and roof. Repairs to the resident’s kitchen, taps and boiler following a leak in the property. The associated complaint.