We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202413166 Decision type Investigation Landlord Wealden District Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 26 March 2026 Background The resident pays a variable service […]
Decision Case ID 202331085 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives at the property which is a 4-bedroom […]
Decision Case ID 202509212 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives with her partner. She has several long‑term health […]
Decision Case ID 202513966 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident lives with her son. The landlord is aware she has respiratory […]
The landlord failed to investigate the complaint appropriately. It therefore did not address the resident’s concerns in its complaint responses focusing, instead, on the ballot process.
Decision Case ID 202420249 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 March 2026 Background 1. The property is on the […]
Decision Case ID 202409842 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 20 March 2026 Background The resident lives in a 2-bedroom ground floor flat. […]
Decision Case ID 202503208 Decision type Investigation Landlord City of York Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 20 March 2026 Background The resident moved into the […]
Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives at the property with […]
Decision Case ID 202330947 Decision type Jurisdiction Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident complained that the landlord had […]