We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202505597 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 June 2026 Background The resident lives in a flat […]
Decision Case ID 202414144 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 25 June 2026 Background The resident asked the landlord to explain several increases in her […]
The landlord acknowledged and responded to the resident’s stage 1 complaint within its timescales. However, it did not acknowledge or respond to the stage 2 complaint within its timescales. The landlord apologised for this and offered the resident a proportionate amount of compensation.
Decision Case ID 202538775 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 25 June 2026 Background The property is a top floor flat. The landlord owns the […]
Decision Case ID 202541810 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 24 June 2026 Background The resident reported damp in the […]
Decision Case ID 202432223 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 June 2026 Background The resident reported to the landlord that some of his […]
Decision Case ID 202400148 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 June 2026 Background From 2022, the resident reported multiple repair issues with […]
Decision Case ID 202537087 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 June 2026 Background The resident reported that her neighbours and their visitors continued […]
Decision Case ID 202434608 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 June 2026 Background The landlord capped the resident’s gas in July 2024 following failed […]
Decision Case ID 202334047 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 June 2026 Background The resident lives in a flat in a block […]