We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202332368 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 June 2026 Background The resident pays a variable service charge. She raised queries about the […]
Decision Case ID 202418157 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 June 2026 Background The resident complained about an interruption to her hot water […]
The landlord delayed escalating the complaint and did not apologise for this. Further, it did not identify all action to remedy its earlier communication failings.
Decision Case ID 202333957 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 June 2026 Background The resident has a flat in a […]
Decision Case ID 202504367 Decision type Investigation Landlord Livv Housing Group Landlord type Housing association Occupancy Assured renancy Date 26 June 2026 Background The resident made a right to acquire (RTA) application to buy […]
Decision Case ID 202533194 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 June 2026 Background The resident complained about the landlord’s handling of her […]
Decision Case ID 202341727 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 25 June 2026 Background The resident submitted a tenancy termination form to end her […]
Decision Case ID 202521255 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 June 2026 Background The resident reported issues with bed bugs in her flat. […]
Decision Case ID 202534856 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 25 June 2026 Background The resident reported antisocial behaviour (ASB) from her neighbours (neighbour […]
Decision Case ID 202447718 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 June 2026 Background The resident lived in the upper […]