We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202538775 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 25 June 2026 Background The property is a top floor flat. The landlord owns the […]
Decision Case ID 202432223 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 June 2026 Background The resident reported to the landlord that some of his […]
Decision Case ID 202434608 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 June 2026 Background The landlord capped the resident’s gas in July 2024 following failed […]
Decision Case ID 202334047 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 June 2026 Background The resident lives in a flat in a block […]
Decision Case ID 202336554 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 June 2026 Background A member of the landlord’s staff called the resident to discuss her […]
Decision Case ID 202504177 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Leaseholder Date 23 June 2026 Background The leaseholder purchased the property in 2019 and lives in a ground-floor flat with […]
Decision Case ID 202319327 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 June 2026 Background The resident’s property is an upper floor flat. He raised several […]
Decision Case ID 202504863 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 23 June 2026 Background The resident queried his service charges with his landlord. He […]
Decision Case ID 202337500 Decision type Investigation Landlord Plymouth Community Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 June 2026 Background The resident lives in a bungalow which has a shed […]
Decision Case ID 202411912 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 June 2026 Background The resident reported a number of repairs which she felt were related […]