Vivid Housing Limited (202225825)
The complaint is about the landlord’s handling of the resident’s request for succession to his mother’s tenancy. The Ombudsman has also considered the associated complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Home Group Limited (202222915)
The complaint is about the landlord's handling of the resident's: request for information about electric vehicle charging bays. reports about a communal streetlight not working. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
St Albans City and District Council (202202633)
The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Rehousing application. The Ombudsman has also considered the landlord’s complaint handling.
Mid Devon District Council (202228837)
The complaint is about the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.
Stoke-on-Trent City Council (202221758)
The complaint is about the landlord’s handling of a request to complete repairs in the resident’s bathroom.
Abri Group Limited (202206759)
The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.
Anchor Hanover Group (202215085)
The complaint is about the landlord's response to the resident's: reports about the conduct of a member of staff; concerns about how a member of staff responded to a medical emergency; reports of residents’ dogs in communal areas without leads. This report will also assess the landlord’s complaint handling.
Birmingham City Council (202213968)
The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and reports of high heating costs. The resident’s reports of repairs in the bathroom. The resident’s reports of repairs in the kitchen, and the request for a kitchen replacement. The resident’s reports of repairs to the bedroom window. The Ombudsman will also consider the landlord’s complaints handling.
Eastlight Community Homes Limited (202209342)
The complaint is about the landlord’s communication with the resident about the property at the start of the tenancy, including providing inaccurate information about the size of her garden. The complaint is also about the landlord’s response to the resident’s reports of repair and other issues at the property. The complaint is also about the resident’s concerns about the landlord’s communication. The complaint is also about the landlord’s response to the resident’s reports relating to further scaffolding, the condition of the bathroom, the gardening service, a lice infestation and a request to fit a garden gate. The Service has also investigated the landlord’s complaint handling as part of this investigation.
Islington Council (202213754)
This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and his subsequent complaints.