We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202451694 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 June 2026 Background The landlord said it would replace the resident’s kitchen in the 2024/25 […]
Decision Case ID 202407659 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 June 2026 Background The resident reported an oil leak from her […]
Decision Case ID 202506267 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 June 2026 Background The resident experiences anxiety. She reported concerns about the drains […]
Decision Case ID 202544123 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Tenant Date 29 June 2026 Background The resident reported multiple repairs issues relating to her bathroom, […]
Decision Case ID 202508355 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 29 June 2026 Background The resident lives in a flat on the fifth floor. […]
Decision Case ID 202347446 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 June 2026 Background The resident moved to the property, a 2-bedroom flat, in March […]
Decision Case ID 202332368 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 June 2026 Background The resident pays a variable service charge. She raised queries about the […]
Decision Case ID 202418157 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 June 2026 Background The resident complained about an interruption to her hot water […]
The landlord delayed escalating the complaint and did not apologise for this. Further, it did not identify all action to remedy its earlier communication failings.
Decision Case ID 202333957 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 June 2026 Background The resident has a flat in a […]