Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Sanctuary Housing Association (202337623)

  REPORT COMPLAINT 202337623 Sanctuary Housing Association 28 January 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Colchester City Council (202300696)

The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. Concerns regarding removal of asbestos. Decision to fit laminate flooring.  The Ombudsman has also considered the landlord’s complaint handling.

Karbon Homes Limited (202337281)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.

Peabody Trust (202318053)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.

Stevenage Borough Council (202342284)

The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.

Westminster City Council (202233439)

The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman has also taken the decision to investigate the landlord’s complaint handling.