Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The handling of the resident’s rehousing application. The landlord’s handling of damp and mould. The landlord’s response to the resident’s concerns about staff conduct. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s repair requests, including: Noise nuisance from an extractor fan Faulty communal lights Emergency lift repairs The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s management of: the resident’s reports of repairs and requests for compensation. the resident’s complaints.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler.
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.
The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the communal areas of the property. Associated complaint.
The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing roof tiles. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling of the associated complaint.
The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint.