Richmond Housing Partnership Limited (202311002)
The complaint is about the landlord’s handling of: Reports of a leak and the associated repairs to the kitchen. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Royal Borough of Kensington and Chelsea (202233268)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Sanctuary Housing Association (202342780)
The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a pest infestation and related repairs at the property. Concerns about a leak coming from the water tank in the loft. Associated complaint.
Sanctuary Housing Association (202400281)
The complaint is about the landlord’s: Handling of damp, mould and the decant. Staff behaviour. Handling of repairs. Complaint handling.
Southern Housing (202300900)
The complaint is about the landlord’s handling of the resident’s: Concerns about a broken toilet. Reports of a blocked waste pipe, damage to the kitchen worktop, cupboards, and associated repairs in the kitchen. Associated complaint.
Southern Housing (202410058)
The complaint is about the landlord’s handling of the resident’s: Subject access request (SAR). Reports of antisocial behaviour (ASB) and his concerns of discrimination and bias. Request for a disabled parking bay and access improvements. Associated complaint.
Sovereign Network Homes (Former Network Homes) (202230265)
The complaint is about the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered to the resident in relation to his temporary move.
Sovereign Network Homes (Former Network Homes) (202331820)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Trident Housing Association Limited (202208978)
The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the resident’s reports of antisocial behaviour (‘ASB’) including noise nuisance from her neighbour and that they were running a business from their property. the associated complaint.
Wandle Housing Association Limited (202315557)
The complaint is about the landlord’s handling of the resident’s concerns about: service charges, pest control and another resident feeding pests. the use of her garden. We have also considered the landlord’s: record keeping. complaint handling.