Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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One Housing Group Limited (202412125)

The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.

Peabody Trust (202325455)

The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.

Peabody Trust (202327321)

The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns.

Peabody Trust (202328183)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. We have also investigated the landlord’s complaint handling.

Abri Group Limited (202319362)

The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell.