Wandle Housing Association Limited (202405860)
The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of the managing agent’s accounts.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Wandle Housing Association Limited (202413934)
The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint.
West Kent Housing Association (202317695)
The resident’s complaint is about the landlord’s handling of a leak.
West Northamptonshire Council (202213917)
The complaint is about: A claim decision for damages caused by a flood. The level of support the landlord gave when the resident made her claim. The Ombudsman has also considered the landlord’s handling of the complaint.
Westward Housing Group Limited (202312923)
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.
Women’s Pioneer Housing Limited (202316698)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. We have also considered the landlord’s complaint handling.
Your Housing Group Limited (202226197)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Amplius Living (202322334)
The complaint is about the landlord’s handling of: The resident’s reports of multiple repairs in the property. The resident’s report of a running water noise.
Bromford Housing Group Limited (202311117)
The complaint is about the landlord’s handling of a roof replacement and its request that the resident paid a contribution towards this. The Ombudsman has also investigated the landlord’s complaint handling.
Citizen Housing (202314171)
The complaint concerns the landlord’s: Handling of the resident’s reports of repairs. Handling of cancelled appointments and delays. Complaints handling.