We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of reports of leaks, damp, and mould.
The complaint is about: The condition of the property when it was let and the landlord’s management of subsequent repairs. The landlord’s handling of the resident’s complaint about the conduct of a member of staff.
The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint.
The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint handling.
The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated complaint.
REPORT COMPLAINT 202323486 Irwell Valley Housing Association Limited 18 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. The landlord’s response to the resident’s reports of a leak at her current property.
The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property.
The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint.