Wandle Housing Association Limited (202329262)
The complaint is about: The landlord’s response to the resident’s reports of leaks at the property. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Beyond Housing Limited (202410893)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. We have also considered the landlord’s handling of the associated complaint.
Birmingham City Council (202230701)
The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent damage to personal belongings. The Ombudsman has investigated the landlord’s complaint handling.
Birmingham City Council (202309653)
This complaint is about the landlord’s response to the resident’s: Reports of repairs to the block’s communal doors. Concerns about the condition of the property’s windows. Concerns about noisy pipework. Concerns about the condition of the block’s communal areas. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Cambridge City Council (202307393)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint.
Clarion Housing Association Limited (202331225)
The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs.
Clarion Housing Association Limited (202340783)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics.
Dartford Borough Council (202329960)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Futures Housing Group Limited (202308956)
The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.
Hyde Housing Association Limited (202300279)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.