Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Paragon Asra Housing Limited (202302070)

The complaint is about the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.

Peabody Trust (202304617)

The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service.

The Guinness Partnership Limited (202307786)

The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The resident’s reports of damp, mould and foul-smelling odour.

A2Dominion Housing Group Limited (202321836)

The complaint is about the landlord’s handling of repairs to the bathroom.

Christian Action (Enfield) Housing Association Limited (202316097)

The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs report of a leak The Ombudsman has also considered the landlord’s complaint handling.

Citizen Housing (202316111)

This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct.

Cross Keys Homes Limited (202313867)

The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling

ForHousing Limited (202311294)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front door. The resident’s request for a new bathroom and kitchen. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

Islington Council (202316141)

The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements.

London & Quadrant Housing Trust (L&Q) (202313077)

The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint handling.