London Borough of Redbridge (202409090)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to the windows. Record keeping.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Onward Homes Limited (202302512)
The complaint is about: The level and increase of service charges. The landlord’s handling of requests for information about service charges.
Peabody Trust (202423287)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise transference from the property above. We have also investigated the landlord’s complaint handling.
Sanctuary Housing Association (202306345)
The complaint is about the landlord’s handling of: the resident’s reports of Antisocial Behaviour (ASB) and noise nuisance from a neighbouring property. the associated complaint.
Sanctuary Housing Association (202318273)
The complaint is about the landlord’s response to the resident’s reports of drainage problems in his garden. We have also investigated the landlord’s complaint handling.
Settle Group (202338563)
The complaint is about the landlord’s handling of: Drainage issues. Reports of damage to the resident’s conservatory and sheds. Repairs to the kitchen floor. The resident’s concerns about a gas meter. Requests to replace a back door.
Shepherds Bush Housing Association Limited (202343209)
The complaint is about the landlord’s handling of: The removal of items from a communal cupboard. The resident’s concerns about the conduct of its staff.
Southern Housing (202420193)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint.
Southwark Council (202320609)
The complaint is about the landlord’s handling of: Boiler repairs. The resident’s associated complaint.
Stonewater Limited (202319832)
The complaint is about the landlord’s handling of the resident’s door and window replacements. We have also considered the landlord’s complaint handling.