We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: the resident’s reports of outstanding repairs of a toilet leak. the resident’s reports of outstanding repairs including to a roof leak. the resident’s reports of damp and mould. the resident’s reports of barriers to his parents requesting repairs and of its staff bullying the resident’s parents. the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s request to take carpet to her new property.
The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Complaint.
The complaint is about the landlord’s response to the resident’s: Reports of water ingress, damp, and mould. Reports that she could not use her bathroom sink. Reports of damage caused to a kitchen cupboard and bath panel. Associated complaint.
REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. the associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the landlord should have prevented this from happening and the resident’s belongings being damaged. Transfer request.
The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs.
The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager.