Newlon Housing Trust (202224478)
The complaint is about the landlord’s response to reports of damage to flooring. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Onward Homes Limited (202234079)
The complaint is about the landlord’s handling of: The resident’s report of a lack of hot water in the bathroom. The replacement of a grab rail.
Orbit Group Limited (202306179)
The complaint is about the landlord’s handling of repairs following a leak, including reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202305551)
The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; The landlord’s associated response to her request that it increase the priority banding it had awarded her application for rehousing.
Southern Housing Group Limited (202337322)
The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling.
The Guinness Partnership Limited (202310449)
The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen.
Broadland Housing Association Limited (202315191)
The complaint is about the landlord’s response to the resident’s concerns: That a gas hob had been installed incorrectly. That its staff member had advised that the hob was safe. This Service has also considered the landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202317233)
This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay installing an electric vehicle (“EV”) charger. The landlord’s handling of the associated complaint.
Lambeth Council (202315922)
This complaint is about the landlord’s handling of repairs to a communal lift.
Leeds City Council (202303188)
The complaint is about the landlord’s: Decision to no longer communicate with the resident’s chosen representative . Decision to carry out visits to the property in pairs. Level of customer service received from a landlord staff member .