Peabody Trust (202304471)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Places for People Group Limited (202324322)
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with the drainage at the property. Associated complaint.
Raven Housing Trust Limited (202209028)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns about subsidence. Reports of harassment, victimisation, and intimidation by the neighbours. Request for a designated parking space The Ombudsman has also considered the landlord’s complaint handling.
South Tyneside Council (202312194)
The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all the windows in the property replaced.
Sovereign Network Homes (Former Network Homes) (202306041)
The complaint is about the landlord’s response to the resident’s reports of long-standing issues with his adapted shower room, and subsequent compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
The Pioneer Housing and Community Group Limited (202220844)
The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord has requested for: Replacing two doors. Repairing a hole in the hallway door. Clearing the garden and house. Court costs. The landlord’s decision to start legal proceedings. The Ombudsman has also considered the landlord’s complaint handling.
Torus62 Limited (202309093)
The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the roof. Replace an outside light at the property. Install a back gate. Maintain an alleyway directly behind his property.
Vivid Housing Limited (202316347)
REPORT COMPLAINT 202316347 Vivid Housing Limited 25 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Waltham Forest Council (202414662)
The complaint is about the landlord’s handling of the resident’s concerns regarding the conduct of a member of its staff.
Bromford Housing Group Limited (202301992)
The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint.