West Kent Housing Association (202325147)
The complaint is about the landlord’s: response to the resident's concerns about the communal grounds maintenance. handling of the complaint. We have also considered the landlord’s record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202336711)
The complaint is about the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202424751)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports of repairs to the intercom system. Concerns regarding staff conduct. We have also considered the landlord’s handling of the associated: Complaint. Record keeping.
GreenSquareAccord Limited (202405381)
The complaint is about: The landlord’s handling of the resident’s reports of noise. The landlord’s handling of the resident’s concerns about his personal data.
Hyde Housing Association Limited (202422217)
The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a garden theft the associated complaint
London Borough of Camden Council (202412754)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the smell of cannabis into her flat.
London Borough of Ealing (202431561)
The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak.
MHS Homes Ltd (202425775)
The complaint is about the landlord’s handling of: Repairs. Plastering repairs We have also investigated the landlord’s complaint handling.
Mid Suffolk District Council (202445120)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also investigated the landlord’s complaint handling.
NSAH (Alliance Homes) Limited (202412323)
The complaint is about the landlord’s handling of the resident’s concerns that it did not properly secure her home following a house fire. We have also looked at the landlord’s handling of the resident’s complaint.