Clarion Housing Association Limited (202312853)
The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property and its surrounds. Associated formal complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202308080)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the kitchen. Associated formal complaint.
Royal Borough Of Greenwich (202338787)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
The Guinness Partnership Limited (202234692)
The complaint is about the landlord’s handling of the resident’s concerns about their privacy. The Ombudsman has also considered the landlord’s complaint handling.
Flagship Housing Group Limited (202332403)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality repairs.
Lewes District Council (202329611)
The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202222052)
The complaint is about the landlord’s handling of: repairs to the boiler. requests to replace the hot water cylinder. reports of damp and mould at the property. the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202411277)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.
Newark and Sherwood District Council (202404742)
The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Ongo Homes Limited (202310887)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour.