Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Sovereign Network Group (202426364)

  Decision Case ID 202426364 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 6 July 2026   Background The property is a 3-bedroom flat on the first floor […]

West Northamptonshire Council (202538299)

Decision Case ID 202538299 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 06 July 2026 Background        The resident reported antisocial behaviour (ASB) from […]

Notting Hill Genesis (202413929)

Decision Case ID 202413929 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 July 2026 Background The resident complained to the landlord in April 2024. She said the […]

A2Dominion Housing Group Limited (202345567)

  Decision Case ID 202345567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 June 2026   Background The resident pays a variable service charge. He asked […]

A2Dominion Housing Group Limited (202430146)

  Decision Case ID 202430146 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 June 2026   Background The resident complained to the landlord that its actions […]

Clarion Housing Association Limited (202326766)

  Decision Case ID 202326766 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 June 2026 Background The resident lives with his mother, who is the tenant […]

London Borough of Islington (202410511)

  Decision Case ID 202410511 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 June 2026 Background In October 2022, the landlord reduced the […]

Paragon Asra Housing Limited (202331305)

  Decision Case ID 202331305 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 June 2026 Background The resident lives with her children and 2 therapy dogs. […]

Salix Homes Limited (202507009)

Decision Case ID 202507009 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 August 2026 Background The resident has reported antisocial behaviour (ASB) including criminal activity from a […]

Torus62 Limited (202326026)

  Decision Case ID 202326026 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 June 2026   Background The resident moved into his property in July 2020. He told […]