Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. Full details of what and when we publish are set out in our publication policy.

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Lambeth Council (202106326)

The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from the kitchen and the bedroom windows.

Lewisham Council (202103310)

This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.

Catalyst Housing Limited (202121479)

The complaint is about: The landlord’s handling of the resident’s reports regarding noise nuisance and trip hazards from its lack of repairs and maintenance to communal guttering. The landlord’s handling of the associated complaint and record keeping.

Home Group Limited (202118335)

The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden gate and grounds maintenance.

Paragon Asra Housing Limited (202115914)

The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how it dealt with repairs to a leak in the property.

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