Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of a faulty boiler in a decant property. The resident's reports that water damaged the electrics in the decant property. A delayed decant payment. This report also looks at the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling.
REPORT COMPLAINT 202225956 Sage Housing Limited (SHL) 24 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord's handling of: repairs to the boiler damage to the resident’s personal belongings following a leak complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about the landlord’s handling of: Hot water repairs Front door repairs.
The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. Associated formal complaint.
The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling.
The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of repairs to the property’s external footpaths. The Ombudsman has also considered the landlord's complaint handling.
The complaint is about the landlord’s handling of: A repair to the living room window. The associated complaint.