Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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9	10	11	12	13	14	15
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Hammersmith and Fulham Council (202305491)

The complaint is about: The landlord’s administration of the resident’s rent account and the build-up of rent arrears.

Notting Hill Genesis (NHG) (202302192)

The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the resident’s front door. Formal complaint.

Notting Hill Genesis (NHG) (202307053)

The complaint is about the landlord’s response to: A request for revised service charges. Reports of subsidence of the boundary wall. Reports of mould in the property. The associated complaint.

Nottingham Community Housing Association Limited (202221893)

The complaint is about the landlord’s response to the resident’s reports of a leak.

Paragon Asra Housing Limited (202312109)

The complaint is about the landlord’s handling of the resident’s: Reports about his water supply. Formal complaint.

Stonewater Limited (202214298)

The complaint is about the landlord’s: Response to reports of leaks causing damp and mould. Handling of the associated complaint.

Together Housing Association Limited (202320354)

The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints.

Wandle Housing Association Limited (202217802)

The complaint is about the landlord’s handling of: The resident’s reports of mould in the communal hallway. Cyclical decoration works. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Birmingham City Council (202228647)

The complaint is about the landlord’s handling of the resident’s reports about damage to a window by its contractor.

Connexus Homes Limited (202311346)

The complaint is about the landlord’s response to reports of unsafe windows in the property. The Ombudsman has also considered the landlord’s complaint handling.