Irwell Valley Housing Association Limited (202217188)
The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent complaint.
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The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent complaint.
The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an explanation for the increase in service charges, since 2017/18. The associated complaint.
The complaint is about the landlord’s handling of the sales process for the resident’s property.
The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for compensation.
The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the kitchen and living room windows which resulted in damp at the resident’s property. The complaint is also about the landlord’s handling of a flood into the resident’s property.
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbour; response to the resident’s request for a management transfer; handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was trying to evict him. Complaints.
The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to the resident’s reports of its contractor causing damage to the property during planned works and leaving aspects of the work unfinished; The landlord’s response to the resident’s reports of loss of water supply to the property; The landlord’s handling of replacing the windows in the property; The landlord’s handling of the decision of whether it would replace the front entrance door to the property. This report also considers the landlord’s complaint handling.
The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the resident’s query about an arrears letter. The landlord’s response to the resident’s request for a wet room. The landlord’s handling of communal repairs. The landlord’s response to the resident’s queries about planning permission for a new development. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint relates to: The landlord’s handling of reports of a pest infestation.