Vivid Housing Limited (202211238)
The complaint is about the landlord’s handling of: the reported defects to the property and the request for warranty information about the windows. the complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Harlow District Council (202341933)
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property.
Sanctuary Housing Association (202226735)
The complaint is about the landlord’s response to reports of: Antisocial behaviour by the resident’s neighbour. The resident’s neighbour feeding birds excessively. The investigation has also taken the landlord’s handling of the associated complaint into consideration.
Silva Homes Limited (202313847)
The complaint is about the landlord's handling of the resident’s reports of: Damp and mould, and related repairs. Damaged personal possessions due to mould. Poor conduct by one of its contractors.
Islington Council (202218257)
This complaint is about the landlord’s response to the resident’s: Report of a leak. Concerns around damp and mould. Concerns around pipework blockages. Concerns around rodents in the property. The Ombudsman also considered the landlord’s complaint handling.
Longhurst Group Limited (202303652)
The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and associated works. Complaint. This report will also assess the landlord’s record keeping.
Midland Heart Limited (202307009)
The complaint is about: The landlord’s delay to register the property with the land registry. The landlord’s handling of a dispute over the shared pathway. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Notting Hill Genesis (NHG) (202204826)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request to be reimbursed for a shower screen. request that the landlord paint her bathroom. This service has also considered the landlord’s complaint handling.
Peabody Trust (202230461)
The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of the associated complaint.
Peabody Trust (202318678)
The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.