London & Quadrant Housing Trust (202121043)
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
London & Quadrant Housing Trust (L&Q) (202109081)
The complaint is about the landlord’s: Handling of the resident’s reports of a repair to the boiler following a leak in February 2021. Handling of the resident’s reports of a repair to the boiler in October 2020. Handling of the resident’s reports of condensation issues in the loft. Complaint handling.
One Housing Group Limited (202109886)
The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of related repairs. The amount of compensation offered by the landlord.
Optivo (202101144)
This complaint is about the landlord’s response to the resident’s concerns: regarding the registration of the building as a safe house regarding her reports of anti-social behaviour regarding her request for a property transfer the related complaint
Clarion Housing Association Limited (202109325)
The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy.
Karbon Homes Limited (202113542)
The complaint is about the landlord’s: response to the resident’s queries regarding the level of his rent; request that the resident remove a fence at his property; complaints handling.
Leeds City Council (202105184)
The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property.
Notting Hill Genesis (202012006)
This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its services, management and complaint handling from December 2019.
Platform Housing Group Limited (202120865)
The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords handling of the resident’s complaint through its internal complaints process.
Tower Hamlets Homes (202121885)
The landlord's handling of the resident’s reports of: no heating and hot water. the hot water supply being ‘too hot’.