Our new statutory Complaint Handling Code comes into effect from 1 April 2024 - find out more.


All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.



Clear Dates

Landlord type

Complaint Category





Hounslow Council (202109929)

The complaint is about the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at her property. 

Midland Heart Limited (202002627)

The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response to his complaint and request for compensation.