Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, the bedroom windows and the bathroom ceiling. The landlord’s handling of the related communications and complaint.
The complaint is about the landlord's handling of the resident's reports of his noisy dripping bath taps and shower, and the level of compensation offered for this.
The complaint is about the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. access to an electrical cupboard. an intercom system.
The complaint is about the landlord’s: Role in the decision to serve the resident with a Community Protection Warning Notice. Response to the resident’s concerns about her neighbour’s closed-circuit television (CCTV). Response to the resident’s request to be reimbursed for altering her CCTV. Decision not to investigate the resident’s complaint.
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service has also considered the landlord’s associated complaint handling and offer of compensation.
The complaint is about the landlord’s response to the resident’s concerns and requests for information regarding fire safety in the building in which he owns a property. The Ombudsman has also considered the landlord’s complaint handling and record keeping as part of the assessment.
The complaint is about the landlord’s handling of: Noise from a water pump. The associated complaint.
This complaint is about the landlord’s handling of: reports of subsidence at the leaseholder’s property, and; the associated complaint handling.
The complaint is about the landlord's handling of: Reported fragments and dust particles in the property . Repairs to the extractor fan. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when she moved in and the landlord’s response to reported repairs. damaged cooker. associated complaint.